Last Updated: 19/02/2025

Welcome to The Golden Ivy UK (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://thegoldenivy.co.uk (“Website”) and purchase our jewellery products.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address, and payment details.
  • Account Information: If you create an account, we collect login details and order history.
  • Transaction Data: Details of purchases and payments made on our Website.
  • Technical Data: IP address, browser type, operating system, and usage details.
  • Marketing Preferences: Your choices regarding receiving marketing communications from us.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To manage your account and provide customer support.
  • To improve our Website, products, and services.
  • To send order confirmations, updates, and marketing communications (if opted in).
  • To comply with legal obligations, such as tax or fraud prevention.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Obligation: To fulfill purchases and provide services.
  • Legitimate Interest: To improve our Website and provide better services.
  • Consent: When you opt-in to marketing communications.
  • Legal Compliance: To comply with legal and regulatory obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Payment processors, couriers, and IT service providers.
  • Legal Authorities: If required by law or to prevent fraud.
  • Business Transfers: In the case of a business merger or acquisition.

5. Data Retention

We retain your personal data only as long as necessary to fulfill our contractual and legal obligations. You may request data deletion at any time.

6. Your Rights Under GDPR & UK Data Protection Laws

You have the right to:

  • Access your personal data.
  • Request corrections to inaccurate information.
  • Request data deletion under certain conditions.
  • Object to processing for direct marketing.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience and website functionality. You can manage your cookie preferences via your browser settings.

For more details, see our Cookie Policy https://thegoldenivy.co.uk/cookie-policy/

8. Data Security

We implement security measures to protect your personal data, but no online transaction is 100% secure. We recommend using strong passwords and keeping login credentials confidential.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

The Golden Ivy UK
Email: [email protected]