Shipping Information

The Golden Ivy ships all our packages with the Royal Mail. All items will be sent on a tracked service both internationally and domestically.

Dispatch and Tracking

  • We will aim to dispatch your order within two business days after purchase and payment confirmation.
  • You will receive a tracking number when your order has been dispatched
  • You can monitor your orders journey using the link below:
    www.royalmail.com/track-your-item.

International customers will be able to use the above link as well, you will also be able to track your parcel using your local delivery service once it has been scanned in your country.

Customs and Import Taxes

  • EU Customers, we are now able to handle tax/customs for you for orders under 150 euros. This means we will collect VAT and any associated fees at checkout, and you will not have to pay any customs or duties when the parcel arrives in your country.
  • Customers are responsible for checking their country’s customs policies and paying any applicable duties or taxes. We are unable to pay these charges for you.
  • Your order will be sent in line with your countries customs rules, we are unwilling to alter the customs form to avoid customs fees at risk of our business.
  • Please note we cannot predict delays as a result of customs and are not resposible for any that may occur.
  • All customers will be responsible for any customs/import duty fees incurred.

In Case of Delays

We understand that delays can be frustrating and assure you that we will do everything possible to help resolve any issues:

  1. Check the Tracking Information: Start by using the tracking number provided to monitor your parcel’s progress.
  2. Allow Additional Time: During peak periods (e.g., holidays) or due to unforeseen circumstances (e.g., strikes, severe weather), deliveries may take longer than usual.
  3. Contact Us: If your package has not arrived within the expected delivery timeframe, please contact us at [email protected]. We will liaise with Royal Mail to investigate and resolve the issue.
  4. Lost Items: In the rare event that your parcel is confirmed lost, we will work with Royal Mail to process a claim and ensure you receive a refund.

Important Notes

  • Ensure that the delivery address provided is accurate and complete to avoid any issues or delays.
  • If you experience any problems with your delivery, please contact us, and we will do our best to assist you.
  • International delivery services can be finicky at the best of times, we always ship our items within two business days but please be aware that it is difficult to predict exact delivery date for orders shipped overseas.

We are committed to delivering your orders promptly and securely. Should you have any concerns, don’t hesitate to get in touch!