Terms and Conditions

Last Updated: 19/02/2025

Welcome to The Golden Ivy UK (“we,” “our,” or “us”). By accessing or using our website https://thegoldenivy.co.uk (“Website”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

1.1 These Terms and Conditions apply to all purchases made on The Golden Ivy UK.

1.2 We sell vintage and antique jewellery, which may show signs of age and wear. Items are described as accurately as possible. By purchasing, you acknowledge and accept these characteristics.

1.3 We reserve the right to update these Terms and Conditions at any time. The latest version will be available on our Website.

2. Ordering & Payment

2.1 By placing an order on our Website, you agree to provide accurate and complete information.

2.2 All prices are listed in your local currency.

2.3 We accept payments via PayPal, Credit and Debit Cards, Google Pay and Klarna.

2.4 Orders are subject to availability. If an item becomes unavailable after purchase, we will notify you and issue a full refund.

3. Shipping & Delivery

3.1 Shipping Services

  • All orders are shipped using Royal Mail on a tracked service both domestically and internationally.
  • A tracking number will be provided once your order is dispatched.

3.2 Dispatch Time

  • We aim to dispatch orders within one business day of payment confirmation.

3.3 Tracking Your Order

  • You can track your order using www.royalmail.com/track-your-item.
  • International customers may also track their parcel with their local delivery service once it has arrived in their country.

3.4 Customs & Import Taxes

  • Customers are responsible for checking their country’s customs policies and paying any applicable duties or taxes.
  • We will not alter customs forms to avoid fees, as this is against the law.
  • Delays due to customs are beyond our control, and we are not responsible for them.

3.5 Delivery Delays & Lost Items

  • Delivery times may vary due to customs, postal service disruptions, or peak seasons.
  • If your package has not arrived within the expected timeframe, please contact us at [email protected].
  • In the rare case of a lost parcel, we will work with Royal Mail to investigate and process a claim. If confirmed lost, we will issue a refund.

4. Returns & Refunds

4.1 Returns Eligibility

  • Returns must be initiated within 14 days of receiving your order, in line with UK consumer law.
  • Items must be returned in original, unused condition, with all original packaging and documentation.

4.2 Non-Returnable Items

  • Sale items are non-refundable.
  • Custom-made or personalised jewellery is non-returnable unless faulty.

4.3 Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, contact us at [email protected] immediately.
  • We will arrange a return and cover the return shipping costs.

4.4 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days to your original payment method.

4.5 Exchanges

  • We do not offer exchanges, as our vintage and antique jewellery is typically one-of-a-kind.

4.6 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We highly recommend using Royal Mail Special Delivery Guaranteed by 1pm to ensure insurance coverage for returned jewellery.

5. Account Registration

5.1 Customers may create an account on our Website to track orders and save personal details for future purchases.

5.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5.3 We reserve the right to terminate accounts that violate these Terms.

6. Intellectual Property

6.1 All content on our Website, including images, text, logos, and designs, is owned by or licensed to The Golden Ivy.

6.2 You may not copy, reproduce, or distribute any content without our permission.

7. Limitation of Liability

7.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

7.2 Our liability for any claim related to a product is limited to the purchase price of that product.

8. Governing Law

8.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of Scotland, UK.

8.2 Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📍 The Golden Ivy
📧 Email: [email protected]
🌍 Website: https://thegoldenivy.co.uk